Veterinary Services - Delivered With Courtesy And Respect!
As a client of Pet Wellness Group, you can expect our full attention to your pet’s needs.
When you arrive for your appointment, you and your pet will be greeted warmly, and after checking you in we’ll offer you a drink from our refreshment center and offer you a seat in one of our clean examination rooms or in our spacious lobbies.
One of our friendly veterinary technicians will start by asking about your pet’s medical history, getting your pet’s weight, discuss their current condition and the reason for your visit, to help gather data for the doctor.
Then, one of our experienced veterinarians will thoroughly examine your pet, ask you further questions in order to begin formulating a collaborative and individualized treatment plan for your pet. This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with and understand the plan we’re recommending. We will offer an estimate of the cost of services to you prior to beginning any treatment. Rest assured that we stay current on the latest trends and developments in Veterinary Medicine and would only recommend treatments that we would do for our own pets.
Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our team will then check you in the room for your convenience and schedule any needed follow ups.
Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
We look forward to serving you!
We are very focused on providing a low stress environment for you and your pet. We understand veterinary visits can cause anxiety. Studies have shown that less anxiety for pets and owners leads to an increase in vet visits, which in turn leads to better health and longevity for your pet. Our goal is to make your dog WANT to come to the vet. We use distraction, praise, and treats, treats, and more treats. It is a good idea to let your pup come to us hungry so that the treats are even more enticing. It's like going to Grandma’s house - getting special treats they wouldn't normally get on a daily basis. Our staff is also trained in fear-free techniques for handling and restraint. If needed, we do offer anxiety medications for calming and sedation.
We have developed a cat friendly wing at both hospitals to provide the best possible experience for your kitty. We have a separate entrance and lobby waiting area just for cats. We also have a cat suite for our exam room complete with windows and a cat tree. NO DOGS ARE ALLOWED IN THE CAT SUITE. We also use Feliway pheromone spray to help calm cats and make them feel more at ease while here. We provide treats for distraction (including squeeze cheese which we have found most cats LOVE!). We avoid scruffing cats if at all possible, to limit stress. Our staff is trained in fear-free techniques to aid in handling and restraint. We also offer anxiety medications if needed for calming and sedation.
6052 Ridge Road
Florence, KY 41042
1990 N Bend Road Ste A
Hebron, KY 41048